Privacy Policy

This Privacy Policy explains how Morocco Outings (“Morocco Outings”, “we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit moroccooutings.com and any related pages, emails, or services we operate (collectively, the “Service”). By using the Service, you agree to the practices described here.

Plain‑English promise: We collect only what we need, use it to run and improve our Service, and never sell your personal information.

1) Who we are & how to reach us

2) What we collect

We collect information in three ways:

A. Information you provide directly

  • Contact details (name, email address, phone number)
  • Booking details (travel dates, group size, preferences, special requests)
  • Billing details (billing address; limited payment information—see “Payments” below)
  • Messages you send us (support requests, reviews, forms)

B. Information collected automatically

When you use the Service, we automatically receive:

  • Device and log data (IP address, browser type/version, operating system)
  • Usage information (pages viewed, referring/exit pages, timestamps, time on page)
  • Approximate location based on IP (city/region level)

C. Cookies and similar tech

We use cookies, pixels, and tags to make the site work, remember your preferences, secure your session, and understand how the Service is used.

  • Essential cookies – required for core functionality
  • Preference cookies – remember choices like language
  • Performance/analytics cookies – help us measure and improve the Service

You can control cookies through your browser settings. If you block essential cookies, parts of the Service may not function.

3) How we use your information

We use your information to:

  • Provide, operate, and maintain the Service
  • Process and manage bookings and customer accounts
  • Communicate with you (confirmations, updates, service messages)
  • Respond to inquiries and provide support
  • Personalize content and recommendations
  • Monitor, analyze, and improve performance and security
  • Comply with legal obligations and enforce our terms

4) Legal bases for processing (EEA/UK users)

If you are in the EEA/UK, we process Personal Data under these legal bases:

  • Contract – to provide the Service you request
  • Legitimate interests – to improve and secure our Service, prevent fraud, and market to existing customers (balanced with your rights)
  • Consent – where required (e.g., certain cookies/marketing)
  • Legal obligation – to comply with applicable law

5) Payments

We use third‑party payment processors to handle card transactions. Your full payment details are processed directly by the processor and do not pass through our servers. We receive limited information (e.g., last 4 digits, payment status) for records and fraud prevention. See the processor’s privacy policy for details. read more in Payment & Cancellation Policy page.

6) Analytics

We may use analytics services (e.g., Google Analytics) to understand how visitors use our site. These tools use cookies and similar technologies to collect information such as page views and device identifiers. You can opt out of Google Analytics by installing the Google Analytics Opt‑out Browser Add‑on.

7) Sharing your information

We share information only as needed to provide and improve the Service:

  • Service providers who assist with hosting, analytics, customer support, communications, payments, and security
  • Business transfers if we merge, sell assets, or restructure
  • Legal and safety when required by law or to protect rights, property, or safety
    We do not sell your Personal Data.

8) International transfers

Your information may be transferred to and processed outside your region (including in Morocco and other countries) where laws may differ. We implement appropriate safeguards (e.g., contractual clauses) to protect your information during such transfers.

9) Data retention

We keep Personal Data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Retention periods depend on the type of data and our legal obligations.

10) Security

We use administrative, technical, and physical safeguards designed to protect Personal Data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

11) Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your Personal Data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request data portability
    To exercise these rights, contact us at the email above. We may need to verify your identity. You also have the right to lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA)

We do not sell or share Personal Information as defined by the CCPA/CPRA. You may request access, deletion, or correction by contacting us. We will not discriminate against you for exercising your rights.

12) Children’s privacy

Our Service is not directed to individuals under 18. We do not knowingly collect Personal Data from children. If you believe a child has provided Personal Data, contact us so we can delete it.

13) Third‑party links

Our Service may link to third‑party websites or services that we do not control. Their privacy practices are governed by their own policies.

14) Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you by posting the new Policy on this page and updating the effective date above. Continued use of the Service after the updated Policy becomes effective means you accept the changes.

15) Contact us

If you have questions or concerns about this Policy or our data practices, contact us at info@moroccooutings.com or via the contact page on our website.